Manufacturer Warranty Overview
Every wood cook stove and heater sold by WoodCookers USA comes backed by the official J.A. Roby Limited Lifetime Warranty. Coverage is applied according to the manufacturer schedule below:
| Component | 100% Covered | 50% Current Retail Price |
|---|---|---|
| Ashtray, handles, doors, and cast iron legs | Lifetime | — |
| Combustion chamber | 5 Years | From 5 Years to Lifetime |
| Secondary air tubes | 5 Years | — |
| Heat exchanger | 2 Years | From 2 Years to Lifetime |
| Switches, thermodisc, wiring, standard blowers & rheostat | 2 Years | — |
| Tempered glass, optional blower, and gasketing | 1 Year | — |
| Ceramic glass (thermal breakage only) | 1 Year | — |
| Replacement parts (with proof of purchase) | 90 Days | — |
For full manufacturer terms, operating conditions, and claim requirements, you can download the complete warranty document below:
Genuine Factory Replacement Parts
We supply 100% authentic replacement parts manufactured to factory specifications:
High-temperature ceramic door and oven glass
Fiberglass door rope gaskets and adhesive kits
Pre-cut refractory firebricks
Oven and food warmer thermometers
Replacement cast iron cooktop lids and handles
Optional water tanks and warming oven racks
Direct Nationwide Delivery on Parts
All genuine replacement parts are dispatched directly from our North American distribution network to your address anywhere in the United States.
How to Order Parts or Request Warranty Service
To order a replacement part or initiate a warranty claim:
Locate your stove’s Model Name and Serial Number on the metal rating plate on the back of the unit.
Take a clear photo of the part needing replacement or the issue.
Contact our support team via our Contact Page or email us at